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Return & Refund Policy 

At Radiowerk, we value your satisfaction and want to ensure a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, we have outlined our Return and Refund policy below: 


1.    Returns: 

  • You may initiate a return within 30 days from the date of delivery. 

  • The eyewear must be unused, undamaged, and in its original packaging to be eligible for a return. 

  • To initiate a return, please contact our local distributor in Thailand or Germany. 

2.    Refunds: 

  • Once we receive and inspect the returned product, we will process a refund using the original payment method. 

  • Please note that any shipping or customs charges incurred during the return process will not be refunded. 

3.    Exchanges: 

  • If you receive a defective or damaged product, please contact our local distributor in Thailand or Germany to request an exchange. 

  • Kindly provide clear evidence of the defect or damage, such as photographs. 

  • Our local distributor will guide you through the exchange process and provide a replacement product. 

4.    Local Distributor Contact Information: 

  • To initiate a return, request a refund, or inquire about exchanges, please contact via email  

5.    Customer Responsibilities: 

  • Please note that customers are responsible for return shipping costs unless the product is defective or damaged. 

  • We recommend using a trackable shipping method and keeping the shipping receipt for reference. 

6.    Exceptions: 

  • Customized or personalized products cannot be returned unless they are defective. 

  • Please refer to our detailed Return and Refund policy for any additional exceptions or conditions. 


If you have any further questions or need assistance, please don't hesitate to contact our local distributor at the email address provided. We strive to provide the best customer service possible and will be glad to assist you. 

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